Are your service desks swamped with patrons seeking help with using tech devices? Are you finding patrons’ use of their own devices has changed your library’s technology needs?
Join the Information Technology Section (ITS) of NELA on Monday, October 21st, 2013 to hear from Amy Andreasson of Eldredge Public Library in Chatham, MA, about her library’s in-person training and support for patrons’ hardware. Additionally, Mat Bos from Hooksett (NH) Public Library presents his library’s Gadget Group as an example of an organized, proactive approach to helping patrons with their devices. Then explore new uses for old technology with Dean Baumeister from Memorial Hall Library in Andover, MA. Bring your thinking cap and learn about some innovative approaches to technology at NELA’s annual conference in Portland, ME! Visit http://www.nelib.org/conference