Description: The Morse Institute Library, the public library of Natick, MA, seeks applications for the position of Reference Services Supervisor. The ideal candidate will demonstrate professionalism, initiative, innovation, flexibility, and a commitment to excellence in customer service and communication.
Reporting to library administration, the Reference Services Supervisor manages a staff of eight professionals that work in the areas of: Reference, User Services & Web Master, Teen Services, and library technology. In addition, the Reference Services Supervisor performs the role of Supervisor on Duty in the absence of library administration. The Candidate should have working knowledge in all areas of reference, web and social media, services to adults and teens, technology, and online resources used by library patrons and staff, including 3D printers. In addition, the Reference Supervisor is actively involved in and responsible for the development of the Adult non-fiction collection, adult programming, library instruction, and supervising and scheduling staff at service desks. Evening and weekend shifts are required.
The Morse Institute Library is the public library for Natick, MA, and is governed by a progressive Board of Trustees that is committed to public service, intellectual freedom, diversity, emerging technologies, growth, and innovation. The library, having a long tradition of being customer service oriented, is embraced by the community it serves.
Qualifications: Requires a Master’s Degree in Library Science from an accredited institution.
Experience: Must have 3-5 years of experience working in a public library, with increasing level of supervisory responsibility. Must have the ability to work well in a team environment with excellent supervisory and interpersonal skills.
2-3 years’ experience in the area of department to be supervised.
Closing Date: March 31st, 2017
Submit a cover letter, resume and three professional references to Richard Tranfaglia Director of Human Resources, Town of Natick, 13 East Central Street Natick, MA 01760 or by firstname.lastname@example.org
The Town of Natick is an Equal Employment Opportunity Employer