LIBRARY CLERK III: Adult Services Circulation Manager Town of Brattleboro—Brooks Memorial Library
General statement of duties: Manages the circulation functions of the Library, ensuring effective and efficient library operations and service. Duties involve managing and overseeing all aspects of library circulation; scheduling, training and supervising clerical staff and volunteers; including recovery of overdue materials, communication with patrons and Town Attorney’s office. Performs para-professional work assisting with reference and reader’s advisory services for patrons.
Participates in the supervisor cohort with librarians and Library Director.
Supervision received: Receives supervision and evaluation from the Library Director.
Supervision exercised: Exercises supervision of volunteer personnel and assigned clerical staff.
Illustrative examples of work: Responsibilities may include, but are not limited to the following:
-Communicates with public, staff, and volunteers to provide professional, efficient, and courteous service at the Library circulation
-Manages circulation functions using the integrated library system of the Catamount Library Network. Charges/discharges library materials registers borrowers; and oversees patron record database, safeguarding patron information.
-Coordinates and manages the library volunteer program: recruitment, retention, training, acknowledgement, and scheduling. Collects and maintains statistics. Provide written annual reports.
-Assists patrons with public access computers, online catalog, digital resources, copy machine/scanner, and other technology
-Manages all aspects of overdues recovery, communicating on a regular basis with patrons, staff, the Town Attorney, and other entities to ensure that materials are returned in a timely manner and in good
-Assists with activities, programs and functions of Friends of Library, including coordination of books sales.
-Reviews completed borrower registration forms. Oversees patron record database, safeguarding patron information.
-Prepares responses to “Claims Returned” or dismissal of fees requests, as determined by the Library Director.
-Generates monthly statistics from the library computer system or as requested by the library director or supervisor.
-Maintains current resources for museum pass program and reservation system.
-Takes part in a variety of meetings, committees, consortia and related groups and participates in continuing education. Represents BML in Catamount Library System Loans Group.
-Helps patrons find books and information; answer inquiries by phone and email; search library databases and Internet.
-Facilitates a cooperative work environment. Initiates projects, manages teams and motivates staff and volunteers.
-Trains, supervises, schedules and evaluates staff for the circulation desk. Participates in hiring process for same.
-May assist Library Director in promoting services of library through public relations.
-Responsible for the operation of the library in the absence of librarians.
-Maintains up to date Circulation Procedures Manual.
Qualifications: Must possess excellent communication and public service skills. Ability to establish and maintain effective working relationships with coworkers and volunteers and to articulate direction in a clear and collegial manner. Ability to communicate tactfully and effectively in unique and sometimes stressful situations; to follow complex oral and written instructions; and to exercise sound judgement independently in decision making and problem solving.
Fundamental knowledge of library systems, policies and procedures required. Computer competency with office-related software, proficiency with the circulation functions of the Integrated Library System, and devices. Aptitude with reference and research techniques and familiarity with digital library resources and local resources. Flexibility, time management and capacity to prioritize tasks.
Requirements: Must have Bachelor’s degree in any field and experience of at least six months of library experience which has included duties other than those considered to be strictly clerical.
Schedule: 37.5 hours per week; 1 evening per week, rotating Saturdays (every third).