Conflict Resolution Workshop

Presenter: Maureen Sullivan
Sponsor: NELA
Schedule: Tuesday, October 18, 2005; 8:45 - 10:00 a.m. and 10:30 - 12:00

Program description: Conflict is an inevitable part of our working lives, and we need to know how to manage it effectively for the benefit of our co-workers and our patrons. This interactive two-part session with Organizational Consultant Maureen Sullivan teaches styles of dealing with conflict as well as understanding conflict as part of human interaction. She also provides a simplified approach to resolving conflict and offers hints on how to be an effective negotiator. Learn practical applications for all the concepts and approaches presented.