This was an awesome program full of inspiration and action items to help you improve your relationship with the computers in your life (and the people who support them).
Helen told us up front that the hour would be about attitude (who you are/who you want to be), skills (and how to get them), and tools. There were so many great suggestions and ideas that I can’t include them all here, but her presentation (including lots of links) will be on the conference website so check it out there.
Here are a few of the many take-aways I got from this program:
- Embrace a can do spirit — computers can sometimes be scary but a willingness to try is the first step.
- We who are doing customer service stuff need to bring up our competence and confidence level to take some of the stress off our over-stretched IT folks. (Yes, your blogger is an over-stretched IT person, but Linda said this and I totally agree). Learning how to “undo” in whatever software you use is a great skill that will reduce your stress.
- Ask your IT people how THEY want issues report to them and do that (at what point in the problem, via phone, via email, etc.).
- Push your challenge line . At what point does your technology make you uncomfortable? Find that place and learn stuff/try stuff to move yourself a little past the line. Do this regularly (daily, weekly, what you can manage regularly) and you will find yourself way ahead of where you started.
- Save early and often and back up your backups (today’s presentation was the backup of the backup version)
- When a message comes up on your screen read it — you might understand it. If not, capture it (or write it down) to report to IT.
- Lots of tools for learning, and screen capture, and keeping up are in the slide show — check it out on the conference site. In addition to Helen’s links the discussion added some to Helen’s list: gizmodo.com, IO9, snopes.com, politifact.com, cnet.com
- “If you can insert a little joy into this process it will grow. Find the things that are going to insert the joy.”netsl